Delivery & Returns
Our last guaranteed shipping dates for Christmas are the 19th of December for UK parcels and the 9th of December for international parcels.
Industrial action by Royal Mail will affect some of our delivery times. Upcoming strike dates are the 9th & 11th and 14th & 15th December.
We ship your orders using DHL or Royal Mail tracked services.
UK (2-3 working days) £5.50
Europe (2-4 working days) £23.50
Rest of the world (2-7 working days) £36.00
Australia, New Zealand & Saudi Arabia (7-10 working days) £45
Shipping may cost more if your parcel is heavier than 2kg, or you live in a remote location.
Samples are posted 1st Class and shipping is charged at 90p for the UK, £2 for Europe and £3 for the rest of the world.
If your parcel is being shipped outside the UK you will not be charged VAT at the checkout but you will subject to local VAT and import duties. These will be applied by your government and the courier service at the point of delivery, therefor Cloth House is not responsible for any additional taxes and cannot offer any compensation.
If you choose not to pay this import duty, or refuse the parcel, we will be charged duty when the parcel is returned to us. This in turn will be charged to the customer.
All orders are wrapped carefully in tissue paper or a cotton tote bag. We only use brown paper packaging envelopes wherever possible, which are recyclable and reusable. Large and heavy parcels may be wrapped in plastic to protect the fabric. In this case, we will endeavour to reuse the plastic our deliveries come in.
Missed Your Parcel?
Most small parcels won’t need to be signed for and will be put through the letterbox (if it fits.) If you’ve ordered a large amount of fabric, or something that needs to be sent on a roll, then a signature will be required. In this case, if you are not in at the time of delivery a calling card will be left for you to arrange another delivery. Alternatively, the driver may attempt a second delivery the following working day. If delivery is not possible, or you do not contact the delivery agent, the goods will be returned to us, and we will contact you as soon as we can. To have the goods re-delivered will cost the same as the first delivery.
Cut fabric cannot be returned unless faulty. We offer a sampling service online and we strongly recommend customers to order samples in order to check a fabrics suitability.
If you have purchased a product or a vintage item from us that is not cut fabric and you are unhappy with it, please get in touch with us at firstname.lastname@example.org within 1 week of receiving your order. Please note that we cannot refund you for the delivery postage costs or your return postage costs.
Please ensure the returned parcel is well packaged, as the customer remains responsible for all returned items until they arrive safely with us. For this reason, please chose an appropriate postal service as lost returns packages cannot be refunded.
If you have received something which is faulty or damaged, please get in touch with us at email@example.com. Please include your order number and photos of the fault so we can resolve the problem as soon as possible.
If you have any other queries, please contact us at firstname.lastname@example.org